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Company Platform / Cisco Systems Inc. / YouTube / Facebook / Heavy Reading Graham Finnie / / Currency USD / / Facility App store / / IndustryTerm Internet access / applications creation technology / mainstream computing service support / business process-based services / owner/provider Web hosting / Web portals / silos dividing networks / access network / network services / Web developers / Internet service successes / electronics equipment / Internet Advertising / data center infrastructure / communications services / cloud-based and thin-client computing / mobile telephony / software infrastructure / launch services / services delivery infrastructure / telephony / computer hardware/software / Internet connectivity / consumer services / Internet services / business to business / higher bandwidth services / content services / consumer computer hardware / physical access infrastructure / service delivery infrastructure / large amounts / network operator / conventional video services / infrastructure / web hosting / video services / Web-driven service landscape / Web portal / recent Web / healthcare / entertainment services / process services / cloud-based computing / fixed telephony / value chain / video communications / basic commodity services / telco services / hosting services / / Person Heavy Reading / Caroline Chappell / / / Position Executive / Chief Analyst / Analyst / CONTENTS EXECUTIVE / / RadioStation With 3 / / TVShow SIs / / Technology Broadband / SMS / applications creation technology / mobile telephony / mobile devices / / URL www.heavyreading.com / /
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The Agile Service Provider: A New Model For Service Delivery Prepared by Caroline Chappell Analyst at Large, Heavy Reading Graham Finnie