| Document Date: 2010-06-15 04:40:04
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Company McDonough / Call Routing Jennifer Chu-Carroll / Bob Carpenter Lucent Technologies Bell Laboratories / / Country United States / / Facility Prentice Hall / / IndustryTerm e-( / car loan / transcribed telephone calls involving customers / formula minimization algorithm / financial services / trained call router / call router / dot product / banking / human operator / automatic call router / car loans / morphological processor / / Organization IDF / American Society for Information Science / / Person Bt / Diane Litman / R. Sproat / Christer Samuelsson / Jim Hieronymus / / / Position editor / hybrid reasoning model for indirect answers / dialog manager / Carpenter / / Technology Boolean formula minimization algorithm / neural network / Text-to-Speech / morphological processor / call router / automatic call router / Call Routing Our call router / automatically trained call router / vector-based router / /
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Dialogue Management in Vector-Based Call Routing Jennifer Chu-Carroll and Bob Carpenter Lucent Technologies Bell Laboratories 600 Mountain Avenue M u r r a y Hill, N J[removed] , U . S . A . E-mail: {jencc,carp} @resear