Anderson / San Francisco / San Diego / New York / Bradburn / /
Company
John Willey & Sons. / The Charter Oak Group LLC / /
Facility
University of Michigan Business School / /
IndustryTerm
telephone exit surveys / improvements in customer services / /
MarketIndex
American Customer Satisfaction / /
Organization
Employment and Training Administration / American Society for Training and Development / US Department of Labor / The University of Michigan / University of Michigan Business School / /
Person
Jan Sten / Barry A. Goff / Rachel Ramirez / Ronald W. Schack / Joseph Veth / Vick Trunzo / Lenita Jacob Simmons / /