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Science / Market research / Consumer behaviour / Customer satisfaction / Research methods / American Customer Satisfaction Index / Usability / Survey methodology / Customer service / Marketing / Business / Customer experience management


Customer Satisfaction Handbook Prepared by The Charter Oak Group, LLC For The Workforce Excellence Network under Contract #G[removed] ©Copyright 2002, Charter Oak Group, LLC
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Document Date: 2008-01-27 07:50:31

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File Size: 338,97 KB

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City

Anderson / San Francisco / San Diego / New York / Bradburn / /

Company

John Willey & Sons. / The Charter Oak Group LLC / /

Facility

University of Michigan Business School / /

IndustryTerm

telephone exit surveys / improvements in customer services / /

MarketIndex

American Customer Satisfaction / /

Organization

Employment and Training Administration / American Society for Training and Development / US Department of Labor / The University of Michigan / University of Michigan Business School / /

Person

Jan Sten / Barry A. Goff / Rachel Ramirez / Ronald W. Schack / Joseph Veth / Vick Trunzo / Lenita Jacob Simmons / /

Position

contractor / case manager / /

ProvinceOrState

New Mexico / A. B. / /

Region

West Virginia / /

SocialTag