Human Services ADVISORY GROUP / Napa County Health / /
Facility
Family Policy Institute / Family Policy Institute of California Under / Building Block / Family Policy Institute of California / Building Blocks / /
IndustryTerm
health insurance coverage / Internet research / belief systems / health insurance / service delivery systems / health insurance exchange / /
Organization
County Human Services Agency Tehama County Department / Human Assistance County Welfare Directors Association / Placer County Health and Human Services Jessica Light Gladys Deloney Sacramento County Department / Family Policy Institute / Dept of Health / Rural Health Association / California Endowment / Nevada County Department of Social Services County / Service Employees International Union / Human Assistance Riverside County Department / State Council California Department / County Welfare Directors Association of California Through / California Department / Introduction Government / Public Social Services Los Angeles County Department / Western Center on Law and Poverty / federal government / Union of North America / California County Welfare Directors Association of California LEADERSHIP TEAM / Cheryl Davis Placer County Health and Human Services Sacramento County Department / Child and Family Policy Institute of California Under / Cary Sanders California Department of Social Services / Department of Health / Kelly Brooks Dana Brown Albert Carlson Sandy Damiano Len Finocchio Kathleen Hamilton Anna Hasselblad Al Hernandez-Santana Lynn Kersey Elizabeth Landsberg Pat Leary Kim McCoy Wade California State Association of Counties / Steering Committee / Social Services Teresa Zimny Paul Lake Frank Mecca Cathy SenderlingMcDonald Child and Family Policy Institute / California Health Exchange Board on the Health Benefit Exchange Service Center Recommendation / County Welfare Directors Association of California / County Health Executives Association of California / /
Person
Hector Flores Benjamin Gutierrez Becky Hansen Jackie / Matthew Ortiz Libby Sanchez Suzie / Barack Obama / Jonathan Taylor Laurel Johnson / Celia Valdez Sonya Vasquez Antoinette / Beth Fife / Jackie Martine Lenette McGillvray Laurie Nelson / Stuart Oppenheim Corrina Brown / Rene Mollow Kei Nagao Tia / Lois McKinney California / Sonya Vasquez Antoinette Walker / John P. Kotter / Margareta Hodzic Santa / Tia Orr Matthew Ortiz Libby / Becky Hansen Jackie Martine Lenette / Cheryl Davis / Laurie Nelson Laura Scott / Libby Sanchez Suzie Shupe Celia Valdez Sonya / /
Position
issued Executive / Director / Customer Service and Culture Change Best Practices Project / President / Project Director / Executive / /
ProvinceOrState
Health and Human Services Sacramento County / California Stuart Oppenheim Corrina Brown Merced County / California County / Nevada County / Glenn County / Health and Human Services San Joaquin County / Tehama County / Isy Maggio Margareta Hodzic Santa Clara County / Gladys Deloney Sacramento County / Jonathan Taylor Laurel Johnson Humboldt County / San Mateo / Riverside County / California / Los Angeles County / /
A FRAMEWORK FOR ADVANCING A CULTURE OF CUSTOMER SERVICE IN HEALTH AND HUMAN SERVICES Prepared by the Child and Family Policy Institute of California Under the auspices of the County Welfare Directors Association of Calif