| Document Date: 2011-08-17 15:48:53
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Company Latigent / Skype / Cisco Unified System Contact Center Enterprise / Cisco / GeoTel / Cisco Unified Intelligent Contact Management Enterprise / Siebel / Cisco Unified Contact Center Enterprise / Salesforce.com / Microsoft / Sybase / / Event Name Change / M&A / / IndustryTerm make travel arrangements / corporate web server / voice and data connectivity / retail staff / end devices / feature-reach telephony platforms / speech-recognition technologies / client software / bank account information / integrated reporting tool / web browser integration / plain old telephone service / telephony protocols / selfservice applications / customer relationship management / intuitive web-based administrative interface / media channels / contact center products / desktop applications / software development kit / real-time and historical data / order products / report generation tool / data network infrastructure / call-treatment solution / video technology / back-end systems / workforce management / Internet-based voice / web collaboration / telephony controls / front-line telephony users / Voice over IP / / Organization Call-Treatment Capabilities Cisco Unified Contact Center / Relationship Management / Automatic Call Distributor / Virtual Contact Center Cisco Unified Contact Center / United Nations / Contact Center Cisco Unified Contact Center / / Person Many / / / Position driver / Manager Hosted / Advisor / Communications Manager / Manager Enterprise / product specialist / contact center manager / Intelligent Contact Manager / Manager IP-based PBX / supervisor / representative / dealer / knowledge worker / Unified Intelligent Contact Manager / / ProgrammingLanguage XML / / Technology speech recognition / broadband / SMS / data warehouse / CRM / Skinny Client Control Protocol / extensible markup language / ACD technology / instant messaging / Computer Telephony Integration / speech-recognition technologies / MGCP / Media Gateway Control Protocol / telephony protocols / cellular telephone / ISDN / time-division multiplexing / same technology / Automatic Call Distributor / CRM system / cell phones / H.323 / VOIP / Interactive Voice Response / PBX / web server / CAD / /
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Cisco Unified Contact Center Enterprise (UCCE)