| Document Date: 2014-06-09 06:55:24
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Company CQC’s / BBC / Southern Cross / Southern Cross (Copthorne) OPCO Ltd. / Internal Management Review / / Country United Kingdom / / Event Person Communication and Meetings / / IndustryTerm people using services / regulatory risk management / care services / adult social care services / social care services / poor information systems / / Organization Care Quality Commission / / Person Adrian Hughes / Andrea Sutcliffe / Paula Mansell / Steve Holmes / / Position manager in place / social worker / registered manager / manager / inspector / Deputy Chief Inspector / Major / manager at Orchid View / general nurse / Chief Inspector / / ProvinceOrState Sussex / / TVShow Behind Closed Doors / /
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Southern Cross, Orchid View September 2009 – October 2011 An analysis of the Care Quality Commission’s responses to events at Orchid View identifying the key lessons for CQC and outlining its actions