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Improving our customer experience Annual Report & Accounts 2014 Improving our customer experience
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Document Date: 2015-03-23 10:59:36

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Company

RBS / Home We / Prudential / Direct Line Group / Privilege / NatWest / Churchill / The Royal Bank of Scotland Group plc / Nationwide / National Westminster Bank plc. / Sainsbury’s Bank / Brand Partners / /

Country

United Kingdom / /

Currency

pence / GBP / EUR / /

Event

Dividend Issuance / M&A / Business Partnership / Reorganization / /

IndustryTerm

personal motor insurer / service web chats / straightforward commercial insurance requirements / personal lines general insurance / business to business / recovery product / web chats / van insurance / recovery products / insurance products3 / risk management / insurance products / straightforward products / customer service web chat channel / landlord insurance products / motor insurance / personal lines insurance / medium-sized enterprise commercial insurance / /

Organization

Board of Directors Executive Committee Corporate / Nationwide Building Society / /

Person

Churchill / /

Position

statement Chief Executive Officer / Governance review Governance review Chairman / Independent auditor / glance Business model Chairman / specialist commercial insurance brand / /

SportsEvent

the heritage / /

Technology

smartphones / /

URL

www.greenflag.com / www.churchill.com / www.nig.com / www.privilege.com / www.directline.com / www.brand-partners.co.uk / www.directlinegroup.com / www.directlineforbusiness.co.uk / /

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