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Stress / Abuse / Employment / Sociology / Aggression / Emotional exhaustion / Cognitive Appraisal / Burnout / Emotion / Mind / Social psychology / Behavior


Document Date: 2004-01-09 18:24:45

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Company

Pearson / John Wiley & Sons Ltd. / Un co / Wiley InterScience / /

Country

United States / /

Currency

USD / /

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Facility

Penn State University / University Park / /

IndustryTerm

technology sector / Internet sector / Internet technology / Work site / account services / verbal communications / telephone service encounters / Internet economy / inbound telephone inquiries / /

Organization

Summary Department of Psychology / Department of Psychology / Penn State University / /

Person

Alicia A. Grandey / Diaz / /

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Position

supervisor / site supervisor / local union representative / co-worker / supervisor / customer service representative / first author / representative / /

ProgrammingLanguage

Lazarus / /

ProvinceOrState

Alabama / Pennsylvania / /

Technology

alpha / Internet technology / /

URL

www.interscience.wiley.com / /

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