Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone

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Date: 2016-07-11 14:18:56 Economy Business American Customer Satisfaction Index Telephony Telemarketing Customer satisfaction Interactive voice response ACSI Call centre Telecommuting E-government		Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone Document is deleted from original location. Use the Download Button below to download from the Web Archive. Download Document from Web Archive File Size: 108,43 KB

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