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Government officials / Ethics / Ombudsman / Sociology / Ombudsmen in Australia / Complaint system / Scottish Public Services Ombudsman / Legal professions / Dispute resolution / Law


KEYNOTE SPEECH BY RICHARD GLENN DEPUTY COMMONWEALTH OMBUDSMAN CUSTOMER SERVICE SOLUTIONS FOR GOVERNMENT AND PUBLIC SECTOR CONFERENCE 11 JUNE 2014 Presentation theme: Complaint handling by Commonwealth agencies – the st
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Document Date: 2014-06-17 02:03:11

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Company

Accurate / Australian Rail Track Corporation / DEPUTY COMMONWEALTH OMBUDSMAN CUSTOMER SERVICE SOLUTIONS / Integrating / /

Country

Australia / /

Event

Person Communication and Meetings / /

Facility

National Library / /

Holiday

Commonwealth Day / /

IndustryTerm

service charters and effective complainthandling systems / agency complaint-handling systems / complaint management / machinery / rail operator / public services / complainthandling systems / /

Organization

Child Support Agency / Department of Veterans / Civil Aviation Safety Authority / ACT government / Complaints and Compliments Management Unit / Commission of Audit / Complaints / Bureau of Meteorology / Senior Executive Service / Australian Federal Police / Australian Customs Service / Department of Immigration and Border Protection / Tax Office / Global Feedback Unit / office of the Commonwealth Ombudsman / /

Position

manager / Chief Executive Officer / Commissioner / centralised officer / representative / independent specialist / level officer / /

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