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Call centre / Computer telephony integration / Telephony / Technical support / Electronic engineering / Business / Technology / Customer experience management / Help desk / Remote desktop


H. Gellersen et al. (eds.), ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work, 18-22 September 2005, Paris, France, 267–286. © 2005 Springer. Printed in the Netherlands.
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Document Date: 2006-12-11 04:12:02


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City

Paris / /

Company

CSCW / /

Continent

Europe / /

Country

France / Netherlands / /

/

Facility

Peter Tolmie Xerox Research Centre / /

IndustryTerm

telephone conversations / problem device / energy star / telephone support / office printing devices / remote site / large office devices / technology supporting remote participants / possible solutions / metal bar / technology support / problematic device / media spaces / wireless video communication / energy star/power saver / telephone-mediated work / /

Organization

Peter Tolmie Xerox Research Centre Europe / European Call Centre / /

Person

Vinkhuyzen / Antonietta Grasso / Whalen / Frederic Roulland / Stefania Castellani / /

Technology

expert system / laser / /

SocialTag