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	Customer Centricity’s Impact on the Workforce By Nikki Baird, Managing Partner, RSR Research The power of the consumer Consumers have much more power in the retailer-customer relationship than they used to have, and th Add to Reading List Document Date: 2016-03-26 08:00:14 Open Document File Size: 26,54 KB Share Result on Facebook

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Customer Centricity’s Impact on the Workforce By Nikki Baird, Managing Partner, RSR Research The power of the consumer Consumers have much more power in the retailer-customer relationship than they used to have, and thAdd to Reading List