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City Cheng / Berlin / Chiang Mai / Science Council / Amsterdam / Mahwah / Englewood Cliffs / / Company Prentice-Hall / Lawrence Erlbaum Associates / SPSS / Delphi / Expert Systems / analyzed using SPSS / / Country Taiwan / Thailand / / / Facility Meiho University / Cornell hotel / National Taitung University / Graduate Institute of Business / Harvard University / / IndustryTerm relationship management / learning / operation management / selected e-commerce applications / experimental / resources management / experimental groups / e - commerce / control / e-commerce applications / customer relationship management / / Organization Graduate Institute of Business and Management / European Training Foundation / Harvard University / National Taitung University / Cornell / Meiho University / Meiho University in Taiwan / Asia-Pacific Society for Computers / / Person Yang / Shih-Jung Chen / Sheng-Chieh Wu / David McClelland / Yeh / Huang / Ron Chuen / / Position psychologist / Teacher / researcher / Major / corresponding author / / ProvinceOrState South Carolina / / PublishedMedium Logistics Management / / Technology alpha / CRM / information technology / e-Learning / / URL http / SocialTag