| Document Date: 2015-06-05 05:07:10
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Company Managed Cloud Solutions / Windows Major Upgrades (*)Local Time Weekly / Credit LoB Cloud Solutions / Monthly Subscription Fees For Managed Cloud Solutions / Cloud Integration Regular Maintenance Windows Maintenance Windows Weekly / Docusign / SuccessFactors / Maintenance Windows Weekly / For Managed Cloud Solutions / Monthly Subscription Fees Managed Cloud Solutions 99 / Monthly Subscription Fees Monthly Subscription Fees Means / Business (LoB) Cloud Solutions / Conversion Manager Regular Maintenance Windows Maintenance Windows Weekly / Mindtouch / Monthly Subscription Fees Managed Cloud Solutions / Max / Integrated Business Planning (formerly SAP Sales & Operations Planning) Maintenance Windows Weekly / SAP / / Continent America / Europe / Americas / / Country United States / Canada / Australia / China / / Event Analyst Recommendation / / Facility SAP Cloud Appliance Library / / IndustryTerm online portal / / OperatingSystem Microsoft Windows / / Organization African Union / APJ SAP Communication Center / / Person Upgrades Downtime / Upgrades Up / Upgrades Friday / / Position account manager / administrator / Browse Manager / Major / Private / / Product Cloud / Cloud Solution / / Region Eastern U.S. / Asia Pacific / / Technology firewall / VPN / SERVICE LEVEL AGREEMENT / /
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SERVICE LEVEL AGREEMENT FOR SAP CLOUD SERVICES 1. System Availability Warranty: SAP warrants the System Availability for the applicable SAP Line of Business (LoB) Cloud Solutions or Managed Cloud Solutions to which cust