Home Delivery / First Union Corporation / GTE / MCI / Market Line Associates / Procter & Gamble / Cogitative Inc. / Microsoft / Deluxe / Incontinent Supplies / Retail Resources / /
Currency
USD / /
Event
Reorganization / Person Travel / Security Buyback / Person Communication and Meetings / /
Holiday
Christmas / /
IndustryTerm
average carrier / waste time requesting services / complaint Web sites / retail industry / typical bank / bank consulting / wireless telephone industry talks / Bank executives / recent focus / e-commerce / service systems / membership services / large southern bank / bladder control products / careful management / Web shoppers / bad advertising / on-line direct-mail service / can technology / large bank / telephone representatives / bank customers / technological tools / bank staff / bank / tollfree customer support telephone number / Web site capability / car sales / search engine / retail shelf space / particular Web site / e-shoppers / /
Person
Keep Them Loyal Jill Griffin / Toni Neal / Catherine Sheeran / Amy Hathcock / Christine Foschetti / Bill McCausland / Paul Lukin / Garth Hallberg / Bruce Grench / /
Position
banking consultant / Chief Executive / vice president / telephone marketing representative / service representative / ambassador / sales director / supervisor / director of engineering / CEO / major driver / waiter / executive / young sales executive / /
Customer WinBack How to Recapture Lost Customers -- and Keep Them Loyal Jill Griffin and Michael Lowenstein Chapter One: Why Customer Win-Back Is Critical to Your Success By any standards, Toni Neal was a high-value cust