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Virtual queue / Electronic engineering / Statistics / Call centre / Customer experience management / Hold / Customer experience / Callback / Queueing theory / Telephony / Marketing / Telecommunications


White Paper Why Your Customers Should Never Have to Wait on Hold Again When a technology delights customers and pays its way in cost-savings, you can bet its time has come. In customer relationship management
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Document Date: 2014-09-07 00:27:52


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City

Akron / /

Company

Avaya / Southwest Airlines / Costco / Gartner / Genesys / Forrester Consulting / JD Powers & Associates / Twitter / Facebook / Aflac / Cisco / T-Mobile / Pacific Gas & Electric / TRIAD Group / Southwest Airl / /

Country

United States / /

IndustryTerm

callback solutions / changes infrastructure / virtual queuing technology / airline / high-tech and high-touch customer service strategies / mobile communications platforms / online social networking / social networking / callback technology / virtual queuing solution / Virtual queuing solutions / telephone hold / management software / self-service applications / workforce management / adequate solution / software solution / contact center infrastructure / customer relationship management / /

Person

Lance Morton / Eric Camulli / /

/

Position

Vice President / Virtual Hold Technology Perhaps / director of automation resources / /

Product

Concierge / /

ProvinceOrState

Ohio / /

Region

LATIN AMERICA / Southwest / /

Technology

industry leader Virtual Hold Technology / evolving technology / Virtual Hold Technology / CRM / callback technology / smartphone / Basic callback technology / virtual queuing technology / contact Virtual Hold Technology / /

URL

www.virtualhold.com / /

SocialTag