![Marketing / Economy / Customer experience management / Consumer behaviour / Customer service / Brand management / Touchpoint / Customer experience / Customer satisfaction / Customer retention / Upselling Marketing / Economy / Customer experience management / Consumer behaviour / Customer service / Brand management / Touchpoint / Customer experience / Customer satisfaction / Customer retention / Upselling](https://www.pdfsearch.io/img/d348b360561124cd19e406a1db89c92d.jpg) Date: 2015-07-23 13:52:32Marketing Economy Customer experience management Consumer behaviour Customer service Brand management Touchpoint Customer experience Customer satisfaction Customer retention Upselling | | Poor customer experience costs $40 billion per year Customer Experience Series ™ — Cost of Complaining Australian businesses are losing more than $720
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