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Marketing / Economy / Customer experience management / Consumer behaviour / Customer service / Brand management / Touchpoint / Customer experience / Customer satisfaction / Customer retention / Upselling
Date: 2015-07-23 13:52:32
Marketing
Economy
Customer experience management
Consumer behaviour
Customer service
Brand management
Touchpoint
Customer experience
Customer satisfaction
Customer retention
Upselling

Poor customer experience costs $40 billion per year Customer Experience Series ™ — Cost of Complaining Australian businesses are losing more than $720

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