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Consumer behaviour / Loyalty business model / Customer service training / Customer satisfaction / Customer experience / Net Promoter / Loyalty program / Customer service / Service-profit chain / Marketing / Business / Customer experience management


Five Essential Elements: commitment 1 data collection
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Document Date: 2012-11-20 10:27:48

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City

Raleigh / /

Company

Booz Allen Hamilton / New York Times / Harvard Business School Press / Nextel / Sprint / Google / MITCHELL INTERNATIONAL INC. / Repair Solutions Mitchell International / /

Country

United States / /

Event

M&A / /

Facility

University of Southern California / Based Customer Loyalty Program White Paper Building / /

IndustryTerm

telephone vs. / performance management / integrated solutions / insurance carriers / collision shop management systems / enterprise product management / shop Web site / Telephone surveys / wireless providers / /

Organization

UCLA / World Health Organization / University of Southern California / Harvard / Laney’s Collision Centre / Marshall School of Business / CSI / /

Person

Craig Griffin / Sue Pelliccia / Spencer E. Ante / Jason Bertellotti / Fred Reichheld / Daniel R. Hesse / Suite / Joe Pelliccia / John Goodman / /

Position

Accountability Ay EXECUTIVE MANAGEMENT / Author / Vice President / Repair Solutions Mitchell International / Product Manager / CEO / AutocheX Premier / President / manager / General Manager / Vice President / executive / major U.S. wireless providers / consultant / The facility manager / CFO / Premier / /

Product

Harman On Time Radio / /

ProgrammingLanguage

R / /

ProvinceOrState

Southern California / North Carolina / /

PublishedMedium

New York Times / /

Region

Southern California / /

SocialTag