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Electronic commerce / Telephony / Call centre / Computer telephony integration / Oracle Corporation / Interactive voice response / Customer relationship management / Customer service / Sales / Marketing / Business / Customer experience management


ORACLE DATA SHEET ORACLE CLICK-TO-CALL CLOUD SERVICE FEATURE SMART ONLINE VOICE ASSISTANCE FOR SALES, SERVICE, AND
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Company

SPARC International Inc. / X/Open Company Ltd. / AMD / ORACLE / Intel Corporation / Advanced Micro Devices / /

IndustryTerm

Web analytics / online customers / customer service software / page push tools / Web content / Web session / telephony systems / Online Voice Assistance / case management tools / real-time customer information using built-in integration panels / social media sites / order management systems / contact center software / online behavior / live Web session data / online visitor behavior / knowledge management / Web context / interactive voice solution / quality assurance tools / order management / higher online sales / telephony service / advertising campaigns / real-time impact / customer relationship management / /

OperatingSystem

UNIX / /

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Position

representative / /

ProgrammingLanguage

JavaScript / /

Technology

knowledge management / CRM / Java / UNIX / interactive voice response / /

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