Servigistics / InQuira / BearingPoint / Oracle / Twitter / Diverse Contact Center Solutions / RightNow Technologies / Facebook / Adopting / Forrester Research Inc. / Consona / Q-Go.com / Service 10 Customer Service Will Adopt Enabling Solutions / Kaidara / TABL E OF CO / Knova Software / InStranet / /
Country
United States / /
Currency
USD / / /
Event
M&A / /
IndustryTerm
online customer service / collaborative communication tools / web presence / search experiences / customer data management / customer service applications / knowledge management / minimal management / knowledge management solutions / online customer service fails / managed services / web user experience / online consumers / search applications / multichannel customer service solutions / customer service products / social media sites / industry-specific solutions / case management solutions / search vendors / online retailers / data management / search-based applications / disparate systems / transactional systems / customer service solutions / simpler visual modeling tools / search solutions / contact center technology ecosystem / Web Browse / process management / /
Organization
Service For Business Process Professionals Trend / Service For Business Process Professionals Figure / Service For Business Process Professionals In / Association of Business Process Management Professionals / /
Person
Andrew Magarie / William Band / Kate Leggett / / /
January 30, 2012 Navigate The Future Of Customer Service by Kate Leggett for Business Process Professionals