Social Media and Customer Service: From Listening to Engagement Few words, terms or technologies (non-Apple that is) receive as much attention as social media. Along with mobile, big data, and customer experience managem

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Consumer behaviour Electronic commerce Management Customer relationship management Customer engagement Customer satisfaction Customer experience Voice of the customer Social media Marketing Business Customer experience management		Social Media and Customer Service: From Listening to Engagement Few words, terms or technologies (non-Apple that is) receive as much attention as social media. Along with mobile, big data, and customer experience managem Add to Reading List Source URL: www.oracle.com Download Document from Source Website File Size: 218,23 KB Share Document on Facebook

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