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Electronic commerce / Information technology management / Business intelligence / Speech analytics / Customer relationship management / Performance indicator / Call centre / Customer experience / Workforce management / Marketing / Business / Customer experience management


Data Sheet Aspect Speech Analytics Actionable Insight into Customer Interactions Aspect Speech Analytics empowers contact centers to quickly extract deep and
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Document Date: 2014-04-08 20:12:10

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City

Apollo Drive Chelmsford / /

Company

Aspect Speech Analytics / Aspect Software Inc. / Call Center Strategies / Microsoft / /

Continent

Europe / /

Facility

Middle East Headquarters / The Square / Africa Headquarters / Corporate Headquarters / /

IndustryTerm

search technology / customer contact software / customer interaction management / search terms / social media posts / interaction management / workforce optimization technologies / speech analytics solution / customer relationships / agent-to-agent communications / quality management tools / phonetic search technology / search time / /

Organization

Corporate Office Singapore / /

Person

Ron Perry / /

/

Position

supervisor / Director / Coach / /

ProvinceOrState

Massachusetts / /

Region

Asia Pacific / /

Technology

enabling technologies / workforce optimization technologies / multimedia conferencing / phonetic search technology / search technology / business intelligence / /

URL

http /

SocialTag