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Customer experience / Customer relationship management / Customer satisfaction / Customer insight / ECRM / Digital strategy / Marketing / Customer experience management / Business


data s h e e t Customer Experience Strategy We use our proprietary IDIC framework to learn about customers
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Document Date: 2014-05-29 08:58:51

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File Size: 156,27 KB

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Company

Peppers & Rogers Group / TeleTech Holdings Inc. / /

Country

United States / /

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IndustryTerm

analytical and strategic tools / value chain / technology roadmap / /

Person

Martha Rogers / Don Peppers / /

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Technology

Knowledge Management / CRM / /

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