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Customer Advocacy Terms of Engagement 1. Purpose The following manual details how the Public Transport Victoria (PTV) Customer Advocate handles escalated customer complaints in a consistent, timely and professional mann
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Document Date: 2013-12-02 17:45:01
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Customer Advocacy Terms of Engagement 1. Purpose The following manual details how the Public Transport Victoria (PTV) Customer Advocate handles escalated customer complaints in a consistent, timely and professional mann