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Design / Human–computer interaction / Innovation / Architectural design / Service design / Experience design / Service blueprint / Customer experience / Service system / Business / Marketing / Management


Designing for Service: Creating an Experience Advantage by Shelley Evenson and Hugh Dubberly Design We are surrounded by things that have been
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Document Date: 2010-03-10 15:24:37


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City

Cheltenham / Boston / New York / Hamilton / Eindhoven / Lund / Stuttgart / Cambridge / Hamlet / London / /

Company

Designful Company / Nike / MIT Press / McGraw-Hill / Zappos / Harvard Business School Press / Booz Allen / Starbucks / /

Continent

America / Europe / /

Country

Germany / Netherlands / Sweden / France / United States / United Kingdom / /

Facility

Texas A&M University / University of Pittsburgh Medical Center / Design Management Institute / Mayo Clinic / Pittsburgh airport / At Carnegie Mellon University / Transportation Security checkpoint / /

IndustryTerm

communication products / brand audit / access services / online retail / online retailers / material systems / healthcare experience / /

Organization

Design Research Society / MIT / Harvard / International Association of Societies of Design Research / University of Pittsburgh / Design Management Institute / Carnegie Mellon University / Texas A&M University / Fraunhofer Institut Arbeitswirtschaft / Pittsburgh Medical Center / /

Person

Eli Blevis / Edward Elgar / Hugh Dubberly / Peter Hill / Brenda Laurel / Hermann Luchterhand Verlag / G. Lynn Shostack / Herbert Simon / Shelley Evenson / Johnson / Janet Murray / Marty Neumeier / Jean Gadrey / /

Position

researcher / pianist / dancer / producer / author / King / designer / choreographer / service designer / Representative / /

Product

iPhone / /

ProvinceOrState

New York / Massachusetts / /

PublishedMedium

Free Press / The New Vision / /

SportsLeague

International Association / /

Technology

html / mediating technology / /

URL

www.enginegroup.co.uk / www.msnbc / /

SocialTag