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 Date: 2005-12-20 21:05:43Consumer behaviour Customer satisfaction Humancomputer interaction E-commerce Usability Customer experience management |
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| First Page | Document Content | |
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Date: 2005-12-20 21:05:43Consumer behaviour Customer satisfaction Humancomputer interaction E-commerce Usability Customer experience management |
Add to Reading List |
In Proceedings of the 17th IEE UK Teletraffic Symposium, Dublin, Ireland, May 16-18, 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 Abstract E-commerce is an increasing