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Electronic commerce / Interactive voice response / Customer relationship management / Contact manager / Text messaging / Sales / Call centre / PanTerra Networks / Business / Marketing / Customer experience management


Microsoft Word - CCA_interaction_manager_ds_0907_final.doc
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Document Date: 2014-04-08 20:24:40

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File Size: 527,58 KB

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Company

Siebel / Customer Interaction History Contact Center Anywhere / Oracle Corporation / PeopleSoft / /

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IndustryTerm

Web chats / real time / Web-based call control interface / media channels / inbound automatic call distributor / office communications Web-Based Tool / worldclass communications infrastructure / center infrastructure / Web-Based Remote Agent / Web-based interaction / /

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Position

specific company representative / coach / Supervisor / Interface Manages All Agent Interactions The Interaction Manager / Contact Center Anywhere Interaction Manager / Interaction Manager / MANAGER / /

Product

Contact Center solutions / Contact Center / /

Technology

cellular telephone / H.323 / CRM / interactive voice response / PBX / automatic call distributor / /

SocialTag