Binder Riha Associates / Los Angeles Cellular Telephone Company / AT&T Wireless / Product Knowledge Systems Inc. / / /
Facility
Building Fluent Performance / /
IndustryTerm
performance systems / customer service software / prior applications / center applications / energy level / online reference / online transaction records / information peak energy / early applications / instructional technology / high-energy learning gyms / online systems / energy skyrocket / energy / /
Organization
Premier Customer Marketing Call Center / International Society for Performance Improvement / Customer Call Center / /
Person
Lee Sweeney / Carl Binder / /
Position
supervisor / Stage teacher / manager / business unit manager / Behavior Analyst / coach / school teacher / representative / business unit manager / head supervisor / basketball player / /
ProvinceOrState
New Jersey / California / /
Technology
knowledge management / rapid application development / /
Building Fluent Performance in a Customer Call Center by Carl Binder and Lee Sweeney M