Boston University / New York University / University of North Carolina / Appalachian State University / Fordham University / /
IndustryTerm
large insurance / learning technologies / auto insurer / enterprise-wide learning-management systems / possible technologies / technology-infused training world / web conferences / telephone conference call technology / a lot of very expensive hardware / learning systems / web-based cross-training / performance support systems / large technology products / technology choices / telephone lines / web-based conferencing / web-based exercises / investment in its computer and network / web-based customer service training modules / web-based modules / pharmaceutical / Web-based assessment / Web bulletin boards / telecommunications technology / learning management / Online tutoring / on-line strategy / communications system / information technology division / technology medium / Web reinforcement tools / web discussions / acquired web meeting capabilities / Web-based training / face-to-face / performance management systems / interactive web conferencing / performance support tools / high-tech choice / interactive web-based conferencing / Web conferencing / technology platforms / technology-based learning / web-based components / /
Organization
New York University / High Performance Sales Organization / University of North Carolina at Charlotte / Appalachian State University / Fordham University / Boston University / /
Person
Davis / EDWARD R. DEL GAIZO / Marcia Heath / KATHY BUNCH / Kathleen Hurson / Lurleen / Anne-Marie / AMY AVERGUN / Janet / /
Position
driver / marketing and product analyst / manager for a global pharmaceutical firm / service representative / senior consultant / director of branding and promotion / coach / manager / peer / CEO / HR manager / customer service manager / director of training / director of research / online project director / vice president of sales / coach / manager for a large insurance company / /
ProvinceOrState
Florida / North Carolina / /
PublishedMedium
the European Financial Times / The TQM Magazine / /
Technology
information technology / low-risk environment LEVERAGING THE TECHNOLOGIES / 10 LEVERAGING THE TECHNOLOGIES / particular training LEVERAGING THE TECHNOLOGIES / 4 LEVERAGING THE TECHNOLOGIES / telephone conference call technology / videoconferencing system / 8 LEVERAGING THE TECHNOLOGIES / reinforcement LEVERAGING THE TECHNOLOGIES / Which technologies / telecommunications technology / video conferencing / 2 LEVERAGING THE TECHNOLOGIES / 6 LEVERAGING THE TECHNOLOGIES / /
LEVERAGING THE TECHNOLOGIES OF LEARNING TO IMPROVE PERFORMANCE THE NEW WORLD OF INTERPERSONAL SKILLS TRAINING by AMY AVERGUN, KATHY BUNCH and EDWARD R. DEL GAIZO