| Document Date: 2004-12-12 14:05:47
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City Reading / / Company DIGIMIMIR / Google / Reuters / running DIGIMIMIR / / / Facility Oslo University College / / IndustryTerm web-mining agents / helpdesk systems / search engine technology / automatic tool / document classification technology / text-mining approach / text mining / terminology mining / text-mining techniques / automatic document classification technology / recurrent neural networks / hi-tech device / search engines / spam-filtering technology / web search engines / spell checking applications / web mining / Trouble ticketing systems / brand-name equipment / web form / software product / expert systems / search results / e-mail handling systems / automatic mail sorting applications / retrieval technologies / gone into developing spam-filtering technology / / Organization A. N. Blaafladt B. H. R. Johansen N. E. Eide F. E. Sandnes Faculty / Oslo University College / / Position specific system administrator / system administrator / administrator / representative / / Technology Expert system / IMAP protocol / K-means algorithm / document classification technology / retrieval technologies / automatic document classification technology / clustering algorithm / search engine technology / spam-filtering technology / clustered using the K-means algorithm / /
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A text-mining approach to helpdesk and e-mail support A. N. Blaafladt B. H. R. Johansen N. E. Eide F. E. Sandnes Faculty of Engineering Oslo University College Abstract The system administrators of large organizations of