Pegasystems / Are Your Software / Cigna / Gartner Inc. / Peppers & Rogers Group / /
IndustryTerm
technology tools / mobile web / digital technology / rogue systems / technology component / real time / knowledge tool / information technology people / information technology / high tech / finance / technology investments / technology plays / /
Organization
Customer Service Movement / Function Chapter / High-Definition Panorama Chapter / Contents Chapter / Data Chapter / Ways Chapter / /
Person
Don Peppers / Michael Maoz / Alan Trefler / Mark Boxer / Paul Greenberg / James Champy / /
Position
Author / VP and Gartner Distinguished Analyst / rare high tech CEO / model of customer service / chief customer officer / Global CIO / chief process officer / EVP / CFO / /
Build for Change Revolutionizing Customer Engagement Through Continuous Digital Innovation SUMMARY A lot of companies across the globe are going to die over the next few years, and not because of macroeconomic stress, b