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Probability and statistics / Queue area / Rooms / Sociology / Queueing theory / David Maister / The Queue / Waiting staff / Patience / Statistics / Stochastic processes / Business


The Psychology of Waiting Lines By David H. Maister Introduction In one of a series of memorable advertisements for which it has become
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Document Date: 2012-12-30 17:14:26

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File Size: 210,73 KB

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City

New York / New Haven / /

Company

John Wiley and Sons / Yale University Press / Eastern Airlines / /

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Facility

Victoria Station / /

IndustryTerm

food chains / telephone waits / troublesome queue-management tools / queue management / airline / bank / Airline pilots / airline check-in counters / breath-strength equipment / airline passengers / Appointment systems / telephone-answering agents / /

Organization

Harvard Business School / Yale University / /

Person

David H. Maister / Erma Bombeck / Carol Suprenant / William James / David H. Maister Unfair Waits / Michael R. Solomon / /

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Position

cabin attendant / author of Managing the Professional Service Firm / teacher / professor / full professor / waiter / registered nurse / Waiting Lines associate professor / nurse / The Trusted Advisor / assistant professor / bank teller / receptionist / /

PublishedMedium

National Geographic / /

URL

www.davidmaister.com / /

SocialTag