![](https://www.pdfsearch.io/img/773c788be062b2607b4b276296fe3502.jpg) Date: 2012-05-24 19:22:10
| | VICTICRAT OR ROCK STAR — YOUR CHOICE Just another day… another 1,000 calls, another technology rollout, another global outage, another upset customer, another missed SLA, another senior executive challenging the valu
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