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 Date: 2013-02-25 13:52:16Education theory Help desk Knowledge Centered Support Design Service innovation Kansas City Southern Railway Rail transportation in the United States Transportation in the United States Transportation in North America |
| Introducing…ITIL® Practitioner #askitsm @ITSMAcademy www.itsmacademy.com www.itsmprofessor.netDocID: 1p0X4 - View Document |
| KCS Principles Course Overview “This was the best seminar I have everDocID: 1oOWN - View Document |
| New Vs. Known Methodology Introduction: This paper describes a methodology to help assess the health and effectiveness of a supportDocID: 196PY - View Document |
| Achieving Great Things With KCS PTC started their KCS (Knowledge-Centered Support) journey as many others do: with a desire to meet two primaryDocID: 18ZH2 - View Document |
| Transforming the Customer Experience The Strategic Direction In 2011, Avaya endeavored to deliver greater value to customers by innovatingDocID: 18HpD - View Document |