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Speech recognition / Plum Voice / Interactive voice response / Telephone exchanges / VoiceXML / Dialed Number Identification Service / Business telephone system / Call centre / Plum / Telephony / Computer telephony integration / Electronic engineering


Case Study | New York State Department of Health NY State IVR-Based System Streamlines Public Inquiries About
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Document Date: 2014-09-02 12:11:40

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City

Boston / /

Company

The Plum Group Inc. / Oracle / Thomson / /

Country

United States / United Kingdom / /

/

Event

Business Partnership / /

IndustryTerm

real-time status inquiries / healthcare workers / telephony equipment integration / web applications / healthcare community / data and equipment / voice applications / telephony gateways / web access mechanism / healthcare providers / /

Organization

New York State Department / New York state government / Department of Health / /

/

Position

manager / administrator / nurse / /

ProgrammingLanguage

PHP / /

ProvinceOrState

New York / /

Technology

E&M protocol / data processor / interactive voice response / PBX / /

URL

www.health.ny.gov / www.plumvoice.com / /

SocialTag