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Economy / Business / American Customer Satisfaction Index / Telephony / Telemarketing / Customer satisfaction / Interactive voice response / ACSI / Call centre / Telecommuting / E-government


Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone
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Document Date: 2016-07-11 14:18:56


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