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Interactive voice response / Electronic engineering / Dialog system / Dialed Number Identification Service / Plum Voice / Human–computer interaction / User interface techniques / Telephony


Robust design and control of call centers with flexible IVR systems* Tolga Tezcan University of Rochester, [removed] Banafsheh Behzad
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Document Date: 2011-11-24 16:04:46

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File Size: 2,22 MB

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City

Cleveland / /

Company

Smart Action Company / Microsoft / /

Country

Israel / /

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Facility

IVR systems* Tolga Tezcan University of Rochester / Banafsheh Behzad University of Illinois / /

IndustryTerm

large systems / call center applications / computer systems / computer technologies / speech applications / service systems / call center systems / call centers systems / automated internet troubleshooter / bank call center system / spoken dialogue systems / /

Organization

University of Illinois / National Science Foundation / University of Rochester / /

Person

Van Mieghem / /

/

Position

Walker / system manager / /

Product

ps2 / /

ProvinceOrState

Illinois / /

Technology

speech recognition / routing algorithms / computer technologies / simulation / interactive voice response / main technologies / /

URL

www.gethuman.com / www.get2human.com / /

SocialTag