![Internet marketing / Direct marketing / Electronic commerce / Customer engagement / Subscription business model / Customer satisfaction / ECRM / Email marketing / Marketing / Business / Consumer behaviour Internet marketing / Direct marketing / Electronic commerce / Customer engagement / Subscription business model / Customer satisfaction / ECRM / Email marketing / Marketing / Business / Consumer behaviour](https://www.pdfsearch.io/img/f92f927c2677bde22aaa6134013b7275.jpg)
| Document Date: 2015-02-11 09:42:32 Open Document File Size: 292,46 KBShare Result on Facebook
Company Rogers Group / eGain Corporation / / Continent North America / Europe / / IndustryTerm value products / restaurant services / intelligent advisory tools / intelligent software capabilities / web self-service / vendor communications / airline passengers / hotel chain / web form / online bank / online marketing / bank / insurance plan / value consumer electronics product / online account access problem / e-channel / / Person Fred Reichheld / / Position author / renowned IT industry analyst / analyst / distressed and distraught analyst / / ProvinceOrState POS / /
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