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Internet marketing / Direct marketing / Electronic commerce / Customer engagement / Subscription business model / Customer satisfaction / ECRM / Email marketing / Marketing / Business / Consumer behaviour


The Only Captive Revenue Generation Opportunity Left for Contact Centers
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Document Date: 2015-02-11 09:42:32

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Company

Rogers Group / eGain Corporation / /

Continent

North America / Europe / /

IndustryTerm

value products / restaurant services / intelligent advisory tools / intelligent software capabilities / web self-service / vendor communications / airline passengers / hotel chain / web form / online bank / online marketing / bank / insurance plan / value consumer electronics product / online account access problem / e-channel / /

Person

Fred Reichheld / /

Position

author / renowned IT industry analyst / analyst / distressed and distraught analyst / /

ProvinceOrState

POS / /

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