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Consumer behaviour / Customer experience / Customer engagement / Customer satisfaction / Direct marketing / Customer service / Customer retention / Call centre / Customer / Marketing / Business / Customer experience management


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Document Date: 2014-04-17 12:20:26

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Company

Gartner / Twitter / Facebook / /

Country

United Kingdom / /

Currency

GBP / /

IndustryTerm

internet access / advertising claims / telephone support / web support / software incorporating / internet-based communications / online presence / Use speech recognition software / computing / social media sites / mobile technology / workforce management software / technology-immersed environment / social networking / mobile phone technology / Mass mobile technology adoption / /

Organization

Direct Marketing Commission / /

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Position

demands and expectations Revolution driver / satisfaction Revolution driver / interactive virtual receptionist / /

PublishedMedium

the Nexus / /

Technology

speech recognition / mobile phone technology / smartphone / Mobile devices / /

SocialTag