rescue services / performance then emergency services / respective services / Individual emergency services / community groups / ambulance services / public relations experts / /
Organization
Red Cross / Rural Fire Service / New South Wales State Emergency Service / Salvation Army / NSW SES Critical Incident Support Team / State Government / NSW State Emergency Service / /
Person
Gabriel P. Measuring / Peter Floyd / Nikki Joyce / /
Position
Author / full time Region Controller / Western Advocate / local recovery manager / member / /
The Australian Journal of Emergency Management, Vol. 20 No. 4, November[removed]Notions of customer service Peter Floyd explores ways to integrate emergency service interactions to deliver superior ‘customer service’