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EGain
Results: 63

#	Item
41	Microsoft Word - egain_article_sharepoint_2011sep15 Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:21 Customer experience Knowledge management Microsoft SharePoint Customer support Marketing Customer experience management Business
42	The Five Parts of Smart Customer Service Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-09 01:08:05 Consumer behaviour Customer experience Customer engagement Service quality Customer Marketing Business Customer experience management
43	Leverage knowledge to expand the business value of CRM Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:32 Customer experience Top-of-mind awareness Customer relationship management ECRM Marketing Customer experience management Business
44	Microsoft PowerPoint - Needham IR Deck[removed]pptx Add to Reading List Source URL: hd.egain.com Language: English - Date: 2014-08-05 09:31:31 Videotelephony Cisco Systems Deep packet inspection Hewlett-Packard Computing Technology Computer hardware
45	An eGain White Paper 11 TCO Traps to Avoid in Customer Service Software What They Won’t Tell You Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-11 09:51:27 Information technology governance Costs Enterprise application integration Microeconomics Total cost of ownership Customer experience Software as a service Customer relationship management Marketing Business Customer experience management
46	CASE STUDY \| MEDIA \| HUB: SELF-SERVICE, KNOWLEDGE, VIRTUAL ASSISTANT \| ON-PREMISE Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-03-20 09:03:58 Workflow technology Email Internet Computing Business Groupware Management Workflow
47	eGain Best Practice Article Cloud-Based Customer Service CRM Best Practices By Don Muchow, Product Marketing Manager, eGain Communications Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 18:16:33 Cloud applications Cloud computing Customer experience management Customer relationship management Electronic commerce Software as a service Severa Oracle CRM ECRM Marketing Business Centralized computing
48	Social Customer Engagement: From Buzz to Business Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:23 Social media Business Customer experience management Innovation Consumer behaviour Customer engagement Marketing
49	An eGain White Paper Managing Customer Emails 10 Telltale Signs You Have Outgrown Microsoft® Outlook® Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-11 09:42:28 Internet Microsoft Outlook Call centre Email Computer-mediated communication Computing
50	Knowledge-Centered Customer Support Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:16 Groupware Hypertext Knowledge management Organizational learning Behavioural sciences Behavior Science Social information processing Educational psychology Cognitive science

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