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#	Item
51	Keep Your Products "Sold" and Avoid Returns Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:24 Electronic commerce Virtual assistant Customer experience Customer engagement Online shopping Marketing Business Customer experience management
52	Microsoft PowerPoint - presentation_ir_craig_hallum_14sep.pptx Add to Reading List Source URL: hd.egain.com Language: English - Date: 2014-10-22 03:18:18 Bank Cisco Systems Computing Electronic engineering Technology SEC filings Form 10-K Finance
53	Cost-effective ways to deliver multichannel customer service Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:19
54	8 Traits of IT-Friendly Contact Center and Web Customer Service Software Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-23 06:25:39 Electronic commerce Customer relationship management Customer experience ECRM Oracle CRM Marketing Customer experience management Business
55	KM for Omnichannel Customer Engagement: 6 Keys to Success Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:31 Educational psychology Social information processing Cognitive science Hypertext Knowledge management Behavioural sciences Organizational learning Customer experience Customer engagement Marketing Business Customer experience management
56	An eGain White Paper Managing Customer Emails 10 Telltale Signs You Have Outgrown Lotus® Notes © 2015 eGain Corporation. All rights reserved. Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-11 09:42:24 IBM Lotus Notes Call centre Electronics Email Computing Internet
57	The Only Captive Revenue Generation Opportunity Left for Contact Centers Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-02-11 09:42:32 Internet marketing Direct marketing Electronic commerce Customer engagement Subscription business model Customer satisfaction ECRM Email marketing Marketing Business Consumer behaviour
58	CASE STUDY \| FINANCIAL SERVICES \| HUB: EMAIL, CHAT, CLICK TO CALL, COBROWSE, SELF-SERVICE, KNOWLEDGE, ANALYTICS \| CLOUD Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-03-20 09:13:05 Consumer behaviour Customer engagement Cloud computing
59	CASE STUDY \| GOVERNMENT \| HUB: KNOWLEDGE, GUIDED HELP, SELF-SERVICE, CHAT \| ON-PREMISE US Federal Agency Saves Millions With Knowledge Guided Customer Engagement { } Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-03-20 09:02:04 Customer service Customer experience management Customer engagement Touchpoint
60	CASE STUDY \| RETAIL \| SELF-SERVICE \| CLOUD UK High Street Fashion Retailer Styles Better Online Customer Journeys { Add to Reading List Source URL: hd.egain.com Language: English - Date: 2014-07-15 06:05:38 Customer experience management Online shopping Marketing Business Customer experience

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