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![]() | Document Date: 2010-07-08 08:05:55Open Document File Size: 196,25 KBShare Result on FacebookCityNottingham / London / /CompanyOhno / Toyota / Vanguard Press / Pearson / /CountryUnited Kingdom / India / /CurrencyGBP / /EventMan-Made Disaster / /FacilitySo Ohno’s factory / /IndustryTermtelephone work / information technology systems / larger machinery / telephony / kamikaze manufacturing / public services / finance / public-sector services / manufacturing line / mass-production systems / manufacturing process / workflow systems / customer relationship management / Telephone interaction / moved telephone work / call-centre telephony / voluntary services / manufacturing / bank branches / the service by telephone / manufacturing system / pin manufacturing / manufacturing plants / telephony system / /OrganizationConservative Party / Portland State University / Lean Service / HMRC / Department for Transport / NHS / /PersonVanguard / Thomas Johnson / Tom Johnson / Michael Porter / Henry Ford / Adam Smith / John Seddon / Peter Gershon / Martin Read / /PositionProfessor of Accounting / Professor / managing director / manager / some costs / Porter / /TechnologyAdam / CRM / information technology / CRM system / /URLwww.adviceuk.org.uk / http /SocialTag |