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Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone
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Document Date: 2016-07-11 14:18:56
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Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone