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Interactive voice response / Customer relationship management / Call centre / Customer experience / Empirix / Customer service / Customer satisfaction / Customer intelligence / Customer dynamics / Marketing / Customer experience management / Business


Executive Brief Customer Experience Improvement: The Role of Technology in Developing a Positive Customer Relationship Every year, organizations invest in their contact center technologies with the dual goals of providi
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Document Date: 2013-03-20 17:31:55

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File Size: 446,50 KB

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Company

BP / Facebook / Contact Center Solutions / Twitter / /

Country

United States / United Kingdom / /

Currency

USD / /

Facility

Call Center / /

IndustryTerm

technology investment / media servers / social media / piece technology / analytic technologies / technology environment / self-service technologies / center technology / center infrastructure / money-saving technologies / large retailers / adequate tools / technology investments / back-end technology changes / higher quality services / average recurring call center technology investment / web chat / center technologies / /

Organization

Customer Experience Foundation / Conversational Contact Center / Call Center / /

Person

Forrester / Dan Miller / Sr. / Morris Pentel / Megan Burns / Empirix / /

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Position

Chairman / Professor / Executive / Analyst / /

Technology

Technology Of equal importance / key money-saving technologies / CRM / center technologies / piece technology / Communications technologies / Automatic Call Distributor / Interactive Voice Response system / self-service technologies / Computer Telephony Integration / center technology / Interactive Voice Response / /

URL

www.empirix.com / www.empirix.com/contactus / /

SocialTag