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Customer experience management / General Electric / Process management / Employee engagement / Human resource management / Customer engagement / Customer satisfaction / Loyalty business model / Six Sigma / Business / Marketing / Consumer behaviour


www.hbr.org When the Gallup Organization applied Six Sigma principles to sales and service groups at several
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Document Date: 2014-10-08 10:19:27

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City

Denver / Princeton / Omaha / /

Company

RATES OF BANK / /

Country

Japan / United States / /

Currency

USD / /

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IndustryTerm

emotional-cognitive processing / retail bank / local work groups / retail space / luxury retail chain / retail / distinct groups / nancial services / large telecommunications / manufacturing contexts / manufacturing tolerances / snazzy new handheld device / retail chain / manufacturing process / airline / dissatisfied / bank / functional magnetic resonance imaging / satisfied / manufacturing / retail stores / /

Organization

Gallup Organization / Harvard / HIGH-PERFORMANCE ORGANIZATION / /

Person

David Bowen / James K. Harter / W. Edwards Deming / Joseph Juran / Ben Schneider / Curt Coffman / John H. Fleming / /

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Position

economist / psychologist / management professor / global practice leader / physician / engineer / chief scientist / leader / call center manager / local manager / /

Product

Harman On Time Radio / Six Sigma / /

ProvinceOrState

Nebraska / New Jersey / South Dakota / /

PublishedMedium

Baseline / Harvard Business Review / /

Technology

neuroscience / magnetic resonance imaging / CRM system / /

URL

www.hbr.org / /

SocialTag