Resource Pooling and Staffing in Call Centers with Skill-Based Routing - Engineering Research Centers - Document - PDFSEARCH.IO

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	Resource Pooling and Staffing in Call Centers with Skill-Based Routing Add to Reading List Document Date: 2004-12-04 10:06:00 Open Document File Size: 665,41 KB Share Result on Facebook Company IBM / / Country Columbia / / Facility University Thesis / / Organization Columbia University / George Washington University / Skill-Based Routing Ward Whitt IEOR Department / / Person Ward Whitt / William A. Massey (Princeton) / Thomas A. Mazzuchi / Rodney B. Wallace / / URL http / SocialTag Call centre Industrial engineering and operations research Routing Technology Science Computer telephony integration Ward Whitt Operations research

Resource Pooling and Staffing in Call Centers with Skill-Based RoutingAdd to Reading List