| Document Date: 2014-03-18 07:30:21
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City San Francisco / / Company ISV / WaveMaker Software Inc. / Through Self-Service KANA Software / Hummer-Winblad / KANA Software / IBM / Adobe / Worldview Technology Partners / Oracle / Allegis Capital / Sippl Investments / WebSphere Background / Through Self-Service / ESB / Federal Agencies / Microsoft / / Currency USD / / Event Company Expansion / Funding / Business Partnership / M&A / / Facility WaveMaker Studio / WaveMaker’s Visual Ajax Studio / / IndustryTerm customer service software package / typical customer service solution / Web selfservice / web applications / software customization process / packaged software / required technology experts / software addresses interaction / web development / software package / software product / self-service configuration / attractive web-based applications / process tools / customer interaction software / web user interfaces / open source product / web interactions / chat management / configuration/customization solution / information technology / customer interaction systems / technology barriers / local native applications / configuration tools / visual configuration tools / web content / browser-based customization tool / open source / modeler tool / web-based self-service / slick web application builder / customer service systems / software technologies / customer interaction management software / drop tool / business process management / deployment server / typical customer service solutions / package software / customer service software / drop development tool / internet applications / mashup design tool / email management / software / online sales / data management / product management / software partners / web page layout / software solution / web services / using a mashup design tool / / OperatingSystem Spring / / Person Mark Angel / / Position chief technology officer / Executive / market leader / / Product WebSphere Process Server / WebSphere / WebSphere platform / Dojo / / ProgrammingLanguage Ruby on Rails / Java / Ajax / JavaScript / HTML / / RadioStation KANA / / Technology SOA / JSON / information technology / software technologies / HTML / Ajax / Java / GUI / /
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Case Study Reducing Customization Costs By 75% Through Self-Service Executive Summary WaveMaker Studio is a drag and drop development tool that runs in a browser. WaveMaker enables anyone to build web applications withou