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Electronic commerce / Enterprise feedback management / Survey methodology / Customer relationship management / Marketing research / Customer satisfaction / Customer experience / Customer data management / EFM Academy / Marketing / Business / Customer experience management


••• customer satisfaction Charting a new path to the same destination Seven critical steps from traditional c-sat research to
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Document Date: 2013-12-18 22:16:21

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City

Boston / Chicago / /

Company

Salesforce. com / Ipsos / Frost Bank / HP / Allegiance Inc. / AeroMexico / Quirk / Nicor / VMware / Webster Bank / Siemens / /

Country

United States / /

Currency

USD / /

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Facility

Just building / /

IndustryTerm

survey systems / internal and external communications / performance management / industrial giant / broader corporate infrastructure / Web posting / important customer behaviors / business to business / real time / Technology implementation / survey builders / closed-loop case management / technology giant / enterprise software implementation / large technology / large car rental brand / incremental product / social media / airline / bank / software / account management / broader technology ecosystem / technology / enterprise solution / internal communications / /

Organization

American Cancer Society / /

Person

Andrew McInnes / John Carroll III / William Gibson / Joe Rydholm / /

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Position

Editor / global head of clients / director of product marketing / manager look / major driver / coach / /

ProgrammingLanguage

R / C / L / /

Technology

CRM / EFM technology / /

URL

www.quirks.com / /

SocialTag