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City Reading / / Country Australia / / / IndustryTerm online shop / formal and informal processes brainstorming solutions / workplace interaction quality management / multi-media / discussion learning new technology / / Organization Australian Government Department of Industry / Reading Writing Hotline Australia's national telephone adult literacy and numeracy referral service / TAFE NSW Social Inclusion and Vocational Access Skill Unit / / Person Aboriginal Strait Islander / Torres Strait Islander / / / Position supervisor / teacher / IT technician / experienced adult literacy teacher / photographer / workplace coach / / PublishedMedium the Hotline / / Technology paging / information technologies / video conferencing / / SocialTag